Privacy Policy Liverpool888 – Data Protection & Your Personal Information

1Personal Information We Collect

When you interact with the liverpool888 platform, we collect several categories of information to ensure the services we provide are secure, accurate, and meet your needs as a member. This information is collected directly from you or automatically through your use of our platform.

The following are the types of information we collect:

2How We Use Your Information

Every piece of information we collect is used for legitimate and transparent purposes. liverpool888 will not use your data for any purpose beyond what is stated here without first obtaining your consent.

• Creating and managing your member account and verifying your identity through the KYC process.
• Processing deposits, withdrawals, and all other financial transactions securely and accurately.
• Sending important account notifications, including transaction confirmations, security alerts, and service updates.
• Providing responsive customer support and resolving any complaints or disputes.
• Monitoring platform activity for the purpose of fraud prevention, anti-money laundering, and unauthorised access detection.
• Improving our service quality based on aggregated and anonymised usage pattern analysis.
• Complying with legal and regulatory obligations imposed by relevant authorities.
• Sending marketing communications related to promotions and the latest offers — only to members who have given their consent.

3Sharing Information With Third Parties

Liverpool888 takes a strict stance on data sharing. We do not sell, rent, or trade your personal information to any party for commercial gain. However, there are limited situations where data sharing is necessary to enable us to provide services to you:

• Payment service providers: Required transaction information is shared with payment gateway providers FPX, TNG eWallet, GrabPay, DuitNow, and crypto processors to complete your transactions.
• Platform technology providers: Technical partners who assist in operating our platform infrastructure are bound by strict confidentiality agreements.
• Identity verification agency: KYC information is shared with licensed third-party verification services to meet compliance requirements.
• Legal authorities: We will disclose the required information when lawfully directed to do so by a court, regulatory body, or law enforcement agency.
• Game service providers: Basic information required to operate your gaming session is shared with licensed game content providers.

4Data Security & Protection Measures

Protecting your data is a responsibility we take very seriously. Liverpool888 continually invests in the latest security technologies and practices to keep your information protected from both internal and external threats.

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols for all communication between browser and server.
• Data stored in our databases is protected by file-level encryption using the AES-256 standard.
• Two-factor authentication (2FA) is available and encouraged for all member accounts to add an extra layer of security.
• A real-time threat monitoring system that automatically detects and responds to intrusion attempts.
• Internal network segmentation ensuring sensitive data cannot be accessed from unrelated parts of the system.
• Regular security audits conducted by independent third-party security auditors.
• Mandatory privacy awareness and security training is required for all liverpool888 staff who handle user data.

5Cookie Usage & Tracking Technology

Liverpool888 uses cookies and similar tracking technologies to enhance your experience on our platform, understand usage patterns, and ensure certain features run smoothly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification, security, and language preference management. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collecting information about how you use the platform — pages visited, links clicked, and time spent — to help us improve the user experience.
• Functional Cookies: Storing your personal preferences such as language settings, display theme, and saved login details for your convenience.
• Analytics Cookies: Aggregated and anonymised data that helps us understand usage trends and make better platform improvement decisions.

You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and your experience on the liverpool888 platform.

6Your Rights Regarding Personal Data

As a liverpool888 member and in accordance with Malaysia's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data held by us:

• Right of Access: You have the right to request a copy of all personal data we hold about you. This request will be processed within 21 working days.
• Right to Rectification: If any of your information is inaccurate or outdated, you have the right to request an immediate correction. You can also update much of your profile information directly through your account settings.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. Please note that some data may need to be retained for legal compliance or dispute resolution purposes.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out beforehand.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes, and we will honour that objection without delay.
• Right to Complain: If you believe your privacy rights have been violated, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of the above rights, please contact our privacy support team by email at [email protected]. We will acknowledge receipt of your request within two business days and work to resolve it within the designated timeframe.

7Data Retention Period

Liverpool888 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Once the data is no longer needed, it will be securely deleted or anonymised.

• Active account data: Retained for the duration your account is active and for a specified period after account closure for compliance purposes.
• Financial transaction records: Retained for seven (7) years in accordance with Malaysian accounting and tax law requirements.
• KYC Data: Retained for five (5) years following the end of the business relationship in accordance with anti-money laundering (AML) requirements.
• System & security logs: Retained for 12 months for security analysis and incident resolution purposes.
• Customer support communication: Retained for three (3) years for reference and dispute resolution purposes.

8Changes to This Privacy Policy

Liverpool888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. We are committed to notifying you of any significant changes.

• The "Updated" date at the top of this page will always reflect the latest version of this policy.
• For significant changes that materially affect your privacy rights, we will send a notification via email or in-platform message at least 14 days before the changes take effect.
• Continued use of the liverpool888 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
• Previous versions of our Privacy Policy are kept in an archive for your reference if needed.

We encourage you to review this page periodically, especially before providing us with new information, to ensure you are always aware of how we handle your personal data.

9How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the liverpool888 privacy team is here to help. We take every inquiry seriously and strive to provide a satisfactory response within the designated timeframe.

• Privacy Email: [email protected] — for all privacy and data protection inquiries.
• Live Chat: Available 24 hours a day, seven days a week via the chat icon in the bottom-right corner of the platform.
• Response Time: We aim to respond to all privacy enquiries within two working days and to resolve complex cases within 21 working days.

Liverpool888 values the trust you place in us by sharing your personal information. We continually strive to uphold that trust through transparent, responsible, and user-centred privacy practices.